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Our Terms and conditions
1.1 Our Contact Detail
2.1 How to Make a Purhase 3.1 Payment Methods and Card Security 4.1 Delivery 5.1 Product Returns 6.1 Privacy Policy 7.1 Guarantee 8.1 Tax 9.1 Other
1.1 Our Contact details:
By Email:
ALL PRICES INCLUDE VAT
When you've finished your shopping, click on "CART" at the top right hand side of the webpage .
If you wish to pay by Paypal simply click on the paypal logo in the Shopping Basket. During Checkout you will be asked a few details to enable us to complete your order.
Credit Card Security
Your card information is processed by a secure third-party RBS Worldpay & PayPal and is subject to the highest level of security. We do not hold your card details on our website.
Please contact us FIRST before returning items for whatever reason - we can often make this process easier for you. We do not accept returns delivered in person.
By law, customers in the European Union have the right to withdraw from the purchase of an
item within seven working days of the day after the date the item is delivered. At Resources
for Teaching we operate a policy of a 14 day withdrawal from the purchase of an item.This
applies to all of our products except for digital items (eg: PDF Teaching resources) where
the item has been downloaded or sent on a CD.
The 14 day 'cooling-off' period from receipt of your goods applies forwhatever reason you are
unhappy with your purchase. Simply return the item to us in its original condition within 14
days and we will refund the purchase price. Return postage costs are at your expense and
we advise using a recorded delivery service with adequate insurance. By 'original condition'
we mean in 'as new condition'; with all packaging intact; all leaflets, instructions and
brochures as supplied.
Items sent in error and damaged or defective goods If items purchased from us have been sent in error, or are damaged or defective, you can return them to us for a refund or replacement. We will reimburse return postage costs at the value of Royal Mail 1st Class postage. You will need to ensure that you obtain a proof of purchase from the dispatching post office.
We can not accept responsibility for the safe return of goods in transit to us. Therefore it is advisable that a proof of postage is obtained, should the goods fail to reach us, this will aid in any claim you may wish to make with your chosen courier/postal service.
Please enclose a copy of your invoice and the items being returned.
Returns for orders from outside of the UK
We are bound by the Distance Selling Regulations - For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:-
If you are ordering from outside the UK, please note that if you wish to return unwanted items we reserve the right to deduct our shipping costs from any refund and that you are responsible for the cost of shipping the items back to us by tracked and insured carrier. Items that we have ordered in specifically at your request may not be returned unless damaged on delivery or faulty. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you only for the purposes of processing your order and providing you with the best possible service.
We do not send random marketing emails to personal email addresses. (SPAM)
The type of information we will collect about you comprises your name, address, phone number and email address.
If you would like to check the information we hold about you please email us and we will send you the information. If you wish to update the information, this can be done via email.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Our shopping basket software uses 'cookies' which enables it to process your order. If you have cookies blocked in your browser you may have difficulty ordering. This will need to be rectified before you place your order.
Disabling/Enabling Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Cookies are used on this shopping site to keep track of the contents of your shopping cart.
For information about how to disable cookies in your browser please visit
At no point will we disclose information about you to third parties or pass on your email address, or any other information, to third parties for marketing or any other purpose.
If you have any questions/comments about privacy, you should contact us via email:
7.1 Guarantee
Your satisfaction is very important to us. All items are covered by the relevant manufacturer's guarantees. Please contact us if you require help, information or wish to return items.
Our aim is to have stock available as shown within the store. However, should you order an item which requires stock to be ordered in to complete your order, we will inform you of an estimated delivery date and of course give you the option to cancel your order with a full refund.
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's |
