Our Terms and conditions

1.1 Our Contact details:
     
We can be contacted in the following ways: 

By Email: 
sales@resourcesforteaching.co.uk

We aim to reposnd to all email enquiries within one working day.

By Post
Resources for Teaching Ltd
Lambrook Cottage
Marston Magna
​​​​​​​Yeovil
Somerset
BA22 8DA

By Telephone:

Resources for Teaching.co.uk is the online trading name of Resources for Teaching Limited. 
Our registered office is:   
Lambrook Cottage, Marston Magna, Yeovil, Somerset, BA22 8DA

Company registration number is: 11046917

ALL PRICES INCLUDE VAT

We have made shopping very easy for you. Simply browse our products and when you wish to add a product to your shopping basket click on the words  "ADD TO CART".

When you've finished your shopping, click on "CART" at the top right hand side of the webpage.

You will then be presented with all the products you have purchased. At this point you can change the quantities required or delete any items you no longer wish to purchase. 

Next select your delivery option. Full details of our delivery schedule and charges can be found by 
clicking here.  Once this is selected you are ready to move to checkout.

There are three payment options available: Paypal, Debit/Credit Card (via Worldpay) or School Purchase Order.

If you wish to pay by Paypal simply click on the paypal logo in the Shopping Basket.

If you wish to pay with your Credit Card/Cebit Card - Click on the Checkout button and follow the easy steps to complete your order via Worldpay.

If you would like to order on a 30 day account basis - Click on the Checkout button and follow the easy steps to complete your order - selecting School Purchase Order as your payment option. More details on School Accounts can be found by
clicking here

During Checkout you will be asked a few details to enable us to complete your order.


If you need assistance at any stage in the process please email sales@resourcesforteaching.co.uk. Please include your contact telephone number so we may assist you and a brief description of the problem you are encountering. 



3.1 Payment Methods and Card Security

We accept Paypal and BACs* payment
* BACs payment available for 30 day account orders only.
30 day accounts are available for UK based Schools and Care Homes only and to the premises address only.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security
Your card information is processed by a secure third-party PayPal and is subject to the highest level of security. We do not hold your card details on our website.

For delivery and shipping details please see Shipping and Delivery.
 
 
 
Please contact us before returning items for whatever reason - we can often make this process easier for you. We do not accept returns delivered in person.
By law, customers in the European Union have the right to withdraw from the purchase of an 
item within seven working days of the day after the date the item is delivered. At Resources 
for Teaching we operate a policy of a 14 day withdrawal from the purchase of an item. This 
applies to all of our products except for digital items (eg: PDF Teaching resources) where 
the item has been downloaded or sent on a CD.
The 14 day 'cooling-off' period from receipt of your goods applies if for whatever reason you are 
unhappy with your purchase. Simply return the item to us in its original condition within 14 
days and we will refund the purchase price.  Return postage costs are at your expense and 
we advise using a recorded delivery service with adequate insurance. By 'original condition' 
we mean in 'as new condition'; with all packaging intact; all leaflets, instructions and 
brochures as supplied.

Items sent in error and damaged or defective goods
If items purchased from us have been sent in error or are damaged or defective, you can return them to us for a refund or replacement. We will reimburse return postage costs at the value of Royal Mail 1st Class postage. You will need to ensure that you obtain a proof of purchase from the dispatching post office.
We can not accept responsibility for the safe return of goods in transit to us. Therefore it is advisable that a proof of postage is obtained, should the goods fail to reach us, this will aid in any claim you may wish to make with your chosen courier/postal service. 

Please enclose a copy of your invoice is enclosed with the items being returned.


      
Items that we have ordered in specifically at your request may not be returned unless damaged on delivery or faulty.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you only for the purposes of processing your order and providing you with the best possible service. 

We do not send random marketing emails to personal email addresses. (SPAM)
The type of information we will collect about you comprises your name, address, phone number and email address.
If you would like to check the information we hold about you please email us and we will send you the information. If you wish to update the information, this can be done via email.
 
The personal information which we hold will be held securely in accordance with our internal security policy and the law. 
Our shopping basket software uses 'cookies' which enables it to process your order. If you have cookies blocked in your browser you may have difficulty ordering. This will need to be rectified before you place your order.
Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser.  However, you may not be able to use all the interactive features of our site if cookies are disabled. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart. 
     
For information about how to disable cookies in your browser please visit 
At no point will we disclose information about you to third parties or pass on your email address, or any other information to third parties for marketing or any other purpose.
 
If you have any questions/comments about privacy, you should contact us via email: 
7.1 Guarantee

Your satisfaction is very important to us. All items are covered by the relevant manufacturer's  guarantees. Please contact us if you require help, information or wish to return items.
 
8.1 Tax charges


All prices listed are inclusive of VAT  (GB £)

Our aim is to have stock available as shown within the store. However, should you order an item which requires stock to be ordered in to complete your order, we will inform you of an estimated delivery date and of course give you the option to cancel your order with a full refund.
Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's
Consumer Gateway website at: 
http://www.consumerdirect.gov.uk/